SoloQ Support Center
Help & Support
Welcome to the SoloQ Help Center. Find answers to common questions about your virtual salon queue, token tracking, turn notifications, and troubleshooting tips.
Download & Setup
Install SoloQ from Google Play Store and log in with your mobile OTP to start queueing.
Join the Line
Pick your favorite partner salon, select your services, and join the line virtually without waiting in the shop.
Smart Alerts
Get real-time sound and push alerts when 2 people are ahead, 1 is left, and when the barber chair is ready for you.
Frequently Asked Questions
What should I do if I miss my turn?
If you are unable to reach the salon when your chair is ready, please speak with the salon manager immediately upon arrival. Salons can accommodate you into the next available gap at their discretion, or you can take a new digital token in the app.
How do turn notifications work?
SoloQ sends 3 timely alerts with clear notification sounds:
- Stage 1: 2 people remaining ahead of you (time to head towards the salon).
- Stage 2: 1 person remaining (next is you).
- Stage 3: Chair is ready (walk straight in and take your seat).
Can I cancel or reschedule my booking?
Yes! Open 'My Bookings' in the SoloQ app, select your active appointment token, and tap Cancel or choose a new available time slot before your turn begins.
What is your refund policy?
SoloQ maintains a strict no-refund policy for instant digital queue bookings and completed plan purchases. Exceptional technical errors (such as double debits) are reviewed within 48 hours. Read our complete Refund Policy for full details.
Why am I not receiving push notifications?
Check the following on your Android phone:
- Go to Settings → Apps → SoloQ → Notifications and ensure all notifications and sounds are toggled ON.
- Turn off Battery Optimization for SoloQ so alerts can wake your device in the background.
- Ensure you have an active internet or mobile data connection.
How can I register my salon on SoloQ?
Salon owners can register via our partner onboarding program or contact our sales & operations team at soloq@gmail.com to get your vendor dashboard activated.
Troubleshooting App Issues
If you encounter an issue or error screen in the app:
- Check for the latest update on Google Play Store.
- Clear app cache via Settings → Apps → SoloQ → Storage → Clear Cache.
- Verify your mobile data or Wi-Fi connection.
- Log out and re-verify your phone number via OTP.
Need Direct Help? Contact Our Support Team
We are here to assist you Monday through Saturday, from 10:00 AM to 6:00 PM (IST).
Email: soloq@gmail.com
Helpline: +91 7024455469
Office: DS Enterprises, Shivanandnagar, Raipur, Chhattisgarh – 492008