Last Updated: 2026

Refund & Cancellation Policy

This policy outlines the guidelines regarding cancellations, payments, and refunds for transactions completed through SoloQ, owned and operated by DS Enterprises, Raipur, Chhattisgarh.

1. Strict No-Refund Policy

SoloQ is an on-demand, real-time virtual queue management platform. Because our services provide instant digital queue allocation, real-time tracking, and reserve physical salon time slots, all payments are final and non-refundable once a booking, priority pass, or subscription plan is confirmed.

2. Nature of Digital Services

Unlike physical goods, virtual queue tokens and appointment slots cannot be returned once allocated. Digital queue management services are deemed fully consumed upon successful allocation of the queue position, regardless of:

• Client's late arrival or failure to attend the salon ("No-Show").
• Personal change of mind after booking confirmation.
• Failure to check phone push notifications or turn alerts.

3. Technical Error Exceptions

Refunds are only evaluated under verifiable technical errors caused by our internal backend infrastructure:

• Double Deduction: If your bank account or card was charged twice for a single order due to a gateway glitch.
• Failed Activation: If payment succeeded on Razorpay/bank gateway but the token or subscription plan was not activated due to a technical server error.

In such cases, users must submit a refund request to soloq@gmail.com within 48 hours of the transaction, accompanied by payment transaction ID, registered mobile number, and bank debit proof.

4. Salon Service Quality Disputes

SoloQ acts as a technology intermediary and digital queue management platform. SoloQ is not responsible for physical services rendered at partner salons (such as haircut results, delays, pricing disagreements, or salon hygiene). Any dispute regarding the physical service delivered must be resolved directly with the partner salon management.

5. Processing Timeline for Approved Refunds

If an exceptional refund is approved by DS Enterprises due to technical verification:

• The refund will be issued via the original payment source (UPI, Credit/Debit card, or Net Banking).
• The amount will typically reflect in your account within 5 to 7 business days, subject to your bank's processing timelines.

6. Policy Modifications

DS Enterprises reserves the right to modify or amend this Refund Policy at any time without prior notice. Continued use of the platform indicates acceptance of any updated terms.