Last Updated: 2026

Terms & Conditions

Welcome to SoloQ, owned and operated by DS Enterprises ("we", "us", or "our"). These Terms & Conditions govern your access to and use of the SoloQ mobile application, website, and salon queue facilitation services.

1. Acceptance of Terms

By downloading the app, registering an account, or accessing our services, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree to these terms, please do not use the SoloQ platform.

2. Nature of Platform & Role

SoloQ is an online technology intermediary providing smart virtual queue tracking, digital token management, and appointment facilitation for partner salons.

• SoloQ connects users to independent third-party salons and grooming professionals.
• SoloQ is solely a queue management platform and does not itself provide haircuts, salon treatments, or personal grooming services.
• The physical salon service, hygiene standards, staff behavior, and final service pricing are strictly the responsibility of the respective partner salon.

3. User Accounts & Verification

• You agree to provide true, current, and accurate mobile phone details during registration and login.
• You are responsible for maintaining the confidentiality of your account and OTP verification.
• You must not book fictitious or spam queue tokens that disrupt normal salon operations or disadvantage other patrons.

4. Queue Progression & Turn Policy

SoloQ calculates estimated wait times and sends turn alerts in real time:

• Turn Notifications: You will receive notifications when 2 customers remain ahead of you, when your turn is next, and when your barber's chair is ready.
• Timely Arrival: Users must reach the partner salon before their token is called.
• No-Show or Delay: If you are unavailable or fail to present yourself when your chair is called, the salon reserves the right to mark your token as skipped, expired, or served to keep the queue moving.

5. Subscriptions, Fees & Payments

Basic queueing functionality is free for users. Certain subscription plans, priority queue tokens, or specialized features may require payment:

• All digital payments are processed through secure Indian payment gateways (such as Razorpay).
• Prices and plan durations are clearly displayed prior to completing any transaction.
• Applicable taxes and transaction fees, if any, are collected at checkout.

6. Cancellations & Refunds

Due to the instant, digital nature of queue allocation and real-time service slots, bookings and plan purchases are strictly non-refundable once confirmed. For comprehensive details on exceptional circumstances, please view our complete Refund Policy.

7. Intellectual Property

All rights, titles, and interests in the SoloQ brand, mobile application, source code, visual UI designs, animations, and proprietary algorithms are owned by DS Enterprises. You agree not to copy, reverse-engineer, modify, or distribute any part of the service without explicit written permission.

8. Limitation of Liability

DS Enterprises shall not be liable for any indirect, incidental, special, or consequential damages resulting from salon delays, service cancellations, dissatisfaction with a haircut or salon treatment, or temporary server downtime.

9. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any legal dispute, claim, or controversy shall be subject to the exclusive jurisdiction of the competent courts in Raipur, Chhattisgarh.