Last Updated: 2026

Privacy Policy

SoloQ is committed to safeguarding your personal data and ensuring transparent digital queue management. This policy outlines how DS Enterprises ("we", "us", or "our") collects, uses, and protects your information across the SoloQ mobile app and website.

1. Information We Collect

When you use the SoloQ platform, we collect the necessary information to provide virtual queue and appointment scheduling services:

• Account Information: Mobile phone number, full name, email address, and profile photo provided during registration or OTP login.
• Booking Details: Selected salon, services requested, assigned staff, appointment date/time, token number, and queue status.
• Device & Notification Data: Device token (Firebase FCM Token) for sending real-time turn alerts, OS version, and app interaction logs.
• Location Data: Approximate device location (with your explicit permission) to discover nearby partner salons and calculate arrival times.

2. How We Use Your Information

We use collected data solely for operating and enhancing our platform:

• To generate and manage digital queue tokens and track live salon line progress.
• To send you 3-stage push notifications (2 ahead in line, next in turn, and chair ready).
• To allow partner salons to prepare for your appointment and update queue status.
• To process optional subscriptions or product purchases securely.
• To prevent fraudulent bookings and ensure system integrity.

3. Push Notifications & Turn Alerts

Real-time notifications are an essential part of the SoloQ queueing service. We send high-priority push notifications via Google Firebase Cloud Messaging (FCM) to alert you when your turn approaches. You can manage notification sound and vibration preferences anytime in your device settings.

4. Sharing of Information

We respect your privacy and never sell, rent, or trade your personal data. We only share information with:

• Partner Salons: The specific salon you booked with receives your name and appointment token to serve you when you arrive.
• Payment Processors: Secured payment gateways (such as Razorpay) for transaction verification and subscription processing.
• Legal Compliance: When required by Indian law, law enforcement, or regulatory directives.

5. Data Security & Retention

Your data is transmitted using modern SSL/TLS encryption and stored on secure databases with strict access controls. We retain personal booking data only as long as necessary for active account servicing and legal records.

6. Your Rights & Account Deletion

You have the right to review, update, or request the deletion of your account and personal details. To request complete account deletion or data removal, please contact our support team at soloq@gmail.com.